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Routing Cross-Border Tax Enquiries to the Right Desk: The First Half of a Jurisdiction Agent
CLEINT :
JCSS Advisory
Location :
India
40%
Uptick in qualified inquiries post-launch
4 Weeks
From kickoff to full platform launch
100%
Operational autonomy for team bios and content updates
PWA-Enabled
Fast, app-like performance even in low-connectivity regions
Problem
JCSS's expertise spans multi-jurisdictional tax and regulatory work across India, Singapore, Japan and Indonesia, but its website reflected none of that depth. International decision-makers could not find region-specific guidance, every enquiry landed in a general inbox, and a partner read each one to work out which jurisdictions were involved and who should answer. That classification is pattern work, and it was being done by the most expensive person in the firm.
What We Built
A region-aware platform with Progressive Web App capabilities, fast and app-like even in low-connectivity parts of Southeast Asia. Logic-driven layouts take a visitor to the right jurisdiction's guidance in seconds; detailed specialist profiles build credibility around the people; and intelligent inquiry forms capture jurisdiction, entity type and matter as structured fields, classify the enquiry and route it directly to the right desk, the triage a partner used to do by hand. Delivered in a 4-week sprint with full in-house autonomy over content. Classification and routing are already automated; the structured enquiry is already the input an agent needs. Agent next: a jurisdiction agent that reads each enquiry, identifies the regimes involved and drafts the first response for the specialist to approve.
Tech stack
"We had the expertise to guide clients through some of the most complex regulatory environments in Asia, but our website didn't show it. Now it's the reason international clients trust us before we even speak."
JCSS Advisory Team
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