Disconnected Data
Decisions made on numbers that don’t agree with each other.
An agent can only act on data it can reach. When systems don’t talk, leadership reconciles spreadsheets and nothing downstream can be automated.
Slow Innovations
Good ideas that die in a six-month backlog.
Every new workflow waits for engineering capacity that never frees up. Agents built on fragile infrastructure inherit the fragility.
Operational friction
Manual work standing in for automation that was never built.
Reading, deciding, acting, checking: one person, one item at a time. It scales badly, burns people out, and is the first thing an agent should take.
Legacy system
Core platforms too critical to touch, too old to trust.
Agents don’t need the core replaced. They need a safe way to read from it and write back, with every action logged and reversible.