Every legal notice arrived on paper. A person read it, keyed it in and tracked it in one of several disconnected spreadsheets. It looked like routine admin, so it was treated as fine. But there was no single source of truth for any case. As notices kept coming, the reading and keying fell further behind, and case details lived in different files and different heads. Legal operations ran as a reactive cost centre, always catching up. That setup was heading toward a missed response deadline or an unprepared hearing, with no audit trail to show what was received, when, or who acted on it. The work was not judgment. It was reading and remembering.
.svg)
